Refund policy

Handbags

Handbags: return within 30 days of delivery.

Beauty & accessories

Beauty, hair accessories & other accessories: return within 14 days of delivery.

The Kauai Hair Claw

The Kauai Hair Claw: 7 days from delivery.

Jewelry

Jewelry: all jewelry sales are final, except damaged or incorrect items, which we always make right.

Condition

Condition: items must be unused, in original condition and packaging, with tags attached. For hygiene reasons, beauty tools (facial rollers, gua sha stones, brush bags) must be completely unused to be returnable.

How to return

How to return: email support@shopavalux.com before sending anything back. We'll confirm the return address and instructions for your specific item.

Return shipping

Return shipping: the customer's responsibility unless your item arrived damaged or incorrect, in which case we handle everything at no cost to you. Some handbags ship from overseas, so return shipping for those items can cost more — email us first and we'll confirm the return address and instructions for your specific item.

Refund timeline

Refund timeline: once we receive and inspect your return, your refund is issued to your original payment method within 3 business days. Your bank or card issuer may take another 5–10 business days to post it.