Refund policy

Return & Refund Policy

Thank you for shopping with Ava Lux.

All Jewelry Sales Are Final

Because our jewelry products are final-sale items, all jewelry purchases are non-refundable and cannot be exchanged.

Please carefully review your order, product details, and shipping information before completing your purchase.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible at luxava360@gmail.com.

Please include:

• Your order number
• A description of the issue
• Photos of the item and packaging

We will review the issue and contact you with the next steps.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Cancellation requests are not guaranteed and depend on whether the order has already been processed or shipped.

Contact

For questions about returns, refunds, or damaged or incorrect items, please contact us at luxava360@gmail.com.