Shipping policy

Shipping Policy

Thank you for shopping with Ava Lux. ✨ We’re committed to making your shopping experience as smooth as possible.

Processing Time

Orders are typically processed within 1–3 business days. Processing times may vary during holidays, promotional periods, or periods of high order volume.

Shipping & Delivery

Once your order has been processed, estimated delivery times will be provided based on your location and the shipping method available at checkout.

Please note that delivery estimates are not guaranteed. Carrier delays, weather conditions, holidays, or other circumstances outside of our control may affect delivery times.

Because some Ava Lux items may ship from different fulfillment locations, items within the same order may occasionally arrive in separate packages.

Shipping Costs

Available shipping options and costs will be displayed at checkout before you complete your purchase. Promotional or free-shipping offers may be available from time to time.

Order Tracking

When tracking information is available, you will receive a shipping confirmation with tracking details once your order has been shipped. Please allow some time for tracking information to update after receiving your notification.

Incorrect Shipping Addresses

Please carefully review your shipping address before submitting your order. Ava Lux is not responsible for delays or packages delivered to an incorrect address provided by the customer.

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or fulfillment.

Lost, Delayed, or Damaged Packages

If your package appears to be significantly delayed, lost, or arrives damaged, please contact Ava Lux so we can help review the issue.

For damaged items, please contact us promptly and include clear photos of the item and packaging.

Questions

If you have questions about your order or shipping, please contact Ava Lux through our Contact page.

Thank you for choosing Ava Lux — Everyday Luxury. ✨